New York doesn't mean just the city-- there's a whole other state out there.
But some things are the same when relocating in this great state -- whether you are moving within New York City or are simply moving to a different area within the state, there are factors that will govern the aspects of your move planning and the move itself.

Planning Your NY Move
As with any move, obtain estimates in writing from at least three different New York movers. Do a background check to see that your carrier is licensed by the New York Commissioner of Transportation. You can verify this information by e-mailing the New York State of Department of Transportation: nymoving@dot.state.ny.us. Your mover should have a NYDOT number.

Once you do select your mover, make sure they provide you with a Summary of Information for Shippers of Household Goods booklet. This outlines your consumer rights as a shipper. Read everything carefully; now is the time to ask questions.

The mover should also give you an “Order of Service” form, specifying the amount you have to pay and how it is calculated. Movers will either charge by the hour, or based on weight and distance moved. Usually, a short intrastate move will be paid for by the hour, while a longer intrastate move (over 50 miles) will be based on weight. (Moves between states – interstate – are regulated by the federal government.) Movers are not liable for the full value of lost or damaged goods unless special arrangements are made, so be sure to inquire about insurance, or valuation, for your belongings.

Keep a copy of all your documents. The bill of lading, the contract between you and your mover, serves as a receipt. It must contain the same information as the “Order for Service.” Keep copies of all your documents, until your possessions are delivered, the charges are paid, and any claims are settled.

If Things Go Awry -- Damages and Complaints
No matter how prudent your planning, unexpected things happen. If items were damaged during your move, notify your mover in writing, as soon as possible.

If you moved within New York State and have had a problem with your move, file a complaint with the New York State Department of Transportation.

If you made an interstate move, your move is now under the Federal government. You should contact the USDOT, Federal Motor Carrier Safety Administration to resolve any problems.

If you have complaints aside from damage -- be it poor customer service or lackluster quality -- you can file a Consumer Complaint Form to mail to the New York State Department of Transportation.

You are legally obligated to pay for the move, even when you claim damage. File a claim within 90 days of your move date.

The mover must acknowledge the complaint within 30 days and take action within 120 days. If there's not a settlement, you can either sue or seek arbitration.


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